Reactivate or Reopen JazzCash Dormant Account in a few easy steps. Jazz Customer Identity Dormant to Closed is a common error, its solution is given here in the step-by-step guide. Basically, this problem is showing on those users’ accounts that don’t have used their transactions app for a long time.
Before going to explain this error, we must have to know everything about the word “Dormant” to know its exact meaning. Basically, the word “Dormant” is widely used in banks for those accounts that have been “paused” by officials because the account holder doesn’t “send or receive” transactions for it. Hence the long-time inactivation of your account will automatically make it “Dormant”.
In Urdu the word “Dormant” means “غیر فعال” and this term is used for those accounts that are inactivated by officials because the account holder does not complete the terms & conditions.
JazzCash Dormant Account (Reactivate)
These days Jazz Cash officials are inactivating those users JazzCash accounts who don’t use their accounts. Or who doesn’t have to send or received the money in the last few months from their Jazz Cash account?
Hence due to inactivation & no transactions you might face JazzCash Dormant Account or Jazz Customer Identity Dormant to Closed. Now what is the solution of this
جاز کیش ڈورمینٹ اکاؤنٹ کا مطلب ہے کہ آپ نے اپنے جاز کیش اکاؤنٹ کو طویل عرصے سے استعمال نہیں کیا ہے۔ اس لیے حکام نے آپ کا اکاؤنٹ عارضی طور پر بند کر رکھا ہے۔
Jazz Customer Identity Dormant to Closed
Many people make a Jazz Cash account and don’t use it much, or use it once after 2 to 3 months. This is against Jazz Cash’s terms & conditions. It is clearly mention in terms of this digital transaction account that users must have to make (send or receive) money 1 time each month.
Hence all those users who are facing JazzCash Dormant Account (error). Or Jazz Customer Identity Dormant to Closed (error) will have to “reopen” their account from JazzCash officials.
There are 2 methods to reopen your “Dormant Account” in JazzCash:
- Call on 4444 from Jazz SIM or Call 021-111-124-444 from other networks
- Visit the Jazz franchise, Jazz help center, Jazz customer care center, or JazzCash Agent
1st Method (Call Helpline)
Basically, the Jazz helpline agents have the authority to reopen the Dormant Jazz Cash Accounts. Hence you just need to call on 4444 via Jazz SIM or call on 021-111-124-444 from other networks. When the call connects, ask the agent to reopen your closed (Dormant) account.
They will inquire about the reason why you don’t have used the app for the last few months. After verification, your Jazz Cash account will be reopen & you will be again able to make transactions through it.
2nd Method (Visit Franchise)
In 50% of cases, the account of users often needs re-verification. That’s why; the user whose account has been Dormant will have to visit the Jazz franchise, the Jazz help center. Or in another case, they can also visit the Jazz customer care center, or JazzCash Agent physically to provide a thump impression to reopen the account for free.
Finally, we have mentioned here “Dormant Account Error” in both English & Urdu here on this page. Then in the second part of this article, we have mentioned all possible solutions to re-activate your Jazz Cash account for free. Hence this article is a complete 100% guide for all those users who are facing this error.